Braden KelleyFive Key Customer Experience Tools to MasterThere are so many different tools that customer experience (CX) professionals can use to identify improvement possibilities, that it can be…Feb 11Feb 11
Braden KelleyGenAI Replacing GenZThe boundary lines between different named generations are a bit fuzzy but the goal should always be to draw the boundary at an event…Feb 8Feb 8
Braden KelleyThe Importance of Community in MarketingExclusive Interview with Mark SchaeferApr 27, 2023Apr 27, 2023
Braden KelleyThe Best Customer Experience Work Begins HereWhat Customer Experience Really IsMar 27, 2023Mar 27, 2023
Braden KelleyTop 100 Transformation and Innovation Articles of 20222021 marked the re-birth of my original Blogging Innovation blog as a new blog called Human-Centered Change and Innovation.Feb 17, 2023Feb 17, 2023
Braden KelleyTop 40 Innovation Bloggers of 2022After a week of torrid voting and much passionate support, along with a lot of gut-wrenching consideration and jostling during the judging…Feb 9, 2023Feb 9, 2023
Braden KelleyCreating a Better Customer ExperienceThere is probably nothing more important to the ongoing success of a business than a consistently excellent customer experience.Dec 8, 2022Dec 8, 2022
Braden KelleyWhy Measuring Your Organization’s Innovation Maturity is ImportantIs our organization a productive place for creating innovation? How does our organization’s innovation capability compare to that of other…Oct 17, 2022Oct 17, 2022
Braden KelleyDon’t Be a Know It All — Build a Learning Culture InsteadTrying to be a “know-it-all” is a flawed goal.Aug 11, 2022Aug 11, 2022
Braden KelleyOpportunity to Help Make Futurism and Foresight AccessibleI’ve been hard at work building all kinds of tools to help innovation, change, transformation and design thinking practitioners be more…Apr 14, 2022Apr 14, 2022