Braden KelleyFive Key Customer Experience Tools to MasterThere are so many different tools that customer experience (CX) professionals can use to identify improvement possibilities, that it can be…2 min read·Feb 11, 2024----
Braden KelleyGenAI Replacing GenZThe boundary lines between different named generations are a bit fuzzy but the goal should always be to draw the boundary at an event…2 min read·Feb 8, 2024----
Braden KelleyThe Importance of Community in MarketingExclusive Interview with Mark Schaefer3 min read·Apr 27, 2023----
Braden KelleyThe Best Customer Experience Work Begins HereWhat Customer Experience Really Is2 min read·Mar 27, 2023----
Braden KelleyTop 100 Transformation and Innovation Articles of 20222021 marked the re-birth of my original Blogging Innovation blog as a new blog called Human-Centered Change and Innovation.2 min read·Feb 17, 2023----
Braden KelleyTop 40 Innovation Bloggers of 2022After a week of torrid voting and much passionate support, along with a lot of gut-wrenching consideration and jostling during the judging…4 min read·Feb 9, 2023----
Braden KelleyCreating a Better Customer ExperienceThere is probably nothing more important to the ongoing success of a business than a consistently excellent customer experience.2 min read·Dec 8, 2022----
Braden KelleyWhy Measuring Your Organization’s Innovation Maturity is ImportantIs our organization a productive place for creating innovation? How does our organization’s innovation capability compare to that of other…5 min read·Oct 17, 2022----
Braden KelleyDon’t Be a Know It All — Build a Learning Culture InsteadTrying to be a “know-it-all” is a flawed goal.6 min read·Aug 11, 2022----
Braden KelleyOpportunity to Help Make Futurism and Foresight AccessibleI’ve been hard at work building all kinds of tools to help innovation, change, transformation and design thinking practitioners be more…2 min read·Apr 14, 2022----