Braden Kelley – Medium

Braden Kelley

Braden Kelley

Five Key Customer Experience Tools to Master

There are so many different tools that customer experience (CX) professionals can use to identify improvement possibilities, that it can be…

Feb 11

Five Key Customer Experience Tools to Master

Feb 11

Braden Kelley

GenAI Replacing GenZ

The boundary lines between different named generations are a bit fuzzy but the goal should always be to draw the boundary at an event…

Feb 8

GenAI Replacing GenZ

Feb 8

Braden Kelley

The Importance of Community in Marketing

Exclusive Interview with Mark Schaefer

Apr 27, 2023

The Importance of Community in Marketing

Apr 27, 2023

Braden Kelley

The Best Customer Experience Work Begins Here

What Customer Experience Really Is

Mar 27, 2023

The Best Customer Experience Work Begins Here

Mar 27, 2023

Braden Kelley

Top 100 Transformation and Innovation Articles of 2022

2021 marked the re-birth of my original Blogging Innovation blog as a new blog called Human-Centered Change and Innovation.

Feb 17, 2023

Top 100 Transformation and Innovation Articles of 2022

Feb 17, 2023

Braden Kelley

Top 40 Innovation Bloggers of 2022

After a week of torrid voting and much passionate support, along with a lot of gut-wrenching consideration and jostling during the judging…

Feb 9, 2023

Top 40 Innovation Bloggers of 2022

Feb 9, 2023

Braden Kelley

Creating a Better Customer Experience

There is probably nothing more important to the ongoing success of a business than a consistently excellent customer experience.

Dec 8, 2022

Creating a Better Customer Experience

Dec 8, 2022

Braden Kelley

Why Measuring Your Organization’s Innovation Maturity is Important

Is our organization a productive place for creating innovation? How does our organization’s innovation capability compare to that of other…

Oct 17, 2022

Why Measuring Your Organization’s Innovation Maturity is Important

Oct 17, 2022

Braden Kelley

Don’t Be a Know It All — Build a Learning Culture Instead

Trying to be a “know-it-all” is a flawed goal.

Aug 11, 2022

Don’t Be a Know It All — Build a Learning Culture Instead

Aug 11, 2022

Braden Kelley

Opportunity to Help Make Futurism and Foresight Accessible

I’ve been hard at work building all kinds of tools to help innovation, change, transformation and design thinking practitioners be more…

Apr 14, 2022

Opportunity to Help Make Futurism and Foresight Accessible

Apr 14, 2022

Braden Kelley

Braden Kelley

Innovation speaker, author, design thinker, and creator of Human-Centered Change™ at http://bradenkelley.com - Grab the new book! (http://charting-change.com)

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